Refund policy

Thank you for shopping with UpStorePlus.

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase or order confirmation

Items returned without prior authorization will not be accepted.

Returned items must be received and inspected before a refund can be approved and processed.

How to Request a Return

To initiate a return, please contact us at support@upstoreplus.com or through our Contact Us page.

Please include:

• Your order number
• A description of the reason for the return
• Clear photos of the item and packaging (if applicable)

If your return request is approved, we will provide instructions on how and where to send your return.

Return Shipping Costs

For returns that are not the result of a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

In addition, the actual shipping cost incurred by UpStorePlus to fulfill the order may be deducted from the refund amount, even when free shipping was offered at checkout.

Return shipping fees, customs duties, import taxes, tariffs, and other expenses incurred during the return process are non-refundable.

Inspection and Refund Approval

All returned items are inspected upon receipt.

To qualify for a full refund, the item must be returned unused, in its original condition, and in its original packaging.

Items returned in used, damaged, incomplete, altered, or unsellable condition may be subject to a partial refund or may not be eligible for a refund.

Refund eligibility and refund amounts are determined after inspection of the returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of the delivery date shown by the carrier's tracking information.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

After reviewing the information provided, we may offer a replacement, refund, store credit, or another appropriate resolution at no additional cost to you.

Cancellation Policy

Orders may be cancelled within 12 hours of placement. Once an order has been processed or shipped, it can no longer be cancelled and must follow the Return & Refund Policy.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Personal care items and beauty products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Clearance, final sale, or discounted items (unless defective)

If you have questions about a specific item, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order separately.

Refund Processing

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks, credit card companies, and payment providers may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@upstoreplus.com.

Questions?

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or email us at support@upstoreplus.com.

Return & Refund Policy Summary

• Return Window: 14 Days
• Return Shipping: Customer Pays
• Refund Processing: Within 10 Business Days of Approval
• Shipping Coverage: United States Only