Shipping policy
Thank you for visiting UpStorePlus. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Locations
United States
International Shipping
At this time, we only ship to addresses within the United States. We do not currently offer international shipping.
Shipment Processing Time
Orders are fulfilled through our supplier network and warehouse partners located both within and outside the United States, depending on product availability.
Orders are typically processed within 2–3 business days and dispatched as quickly as possible.
Delivery times vary depending on inventory location and destination. Most orders are delivered within 7–20 business days after processing.
During periods of high order volume, shipments may experience slight delays. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping is free on all orders within the United States.
Orders are processed within 2–3 business days.
Estimated delivery time for U.S. orders: 7–20 business days after processing.
Delivery delays may occasionally occur due to weather conditions, carrier disruptions, customs processing, or other circumstances beyond our control.
Shipment Confirmation & Order tracking
Once your order has been shipped, a tracking number will be provided and added to your order details. You will also receive a shipment confirmation email containing tracking information so you can monitor the progress of your delivery.
Please note that tracking updates may take 3–7 business days to appear, depending on the carrier and shipping method used.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply to reship the order.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at support@upstoreplus.com. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
While we are not responsible for carrier delays caused by weather, customs processing, or other circumstances beyond our control, we will do our best to assist you in tracking and resolving delivery issues.
Customs, Duties, and Taxes
Shipping is free on all orders within the United States.
Please note that certain shipments may be subject to customs duties, import taxes, tariffs, or other government-imposed fees. Any such charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
UpStorePlus has no control over these charges and cannot predict the amount that may be assessed by customs authorities.
If a shipment is refused by the customer or returned due to unpaid customs duties, taxes, tariffs, or other import-related charges, any refund issued will exclude shipping costs, return shipping fees, customs charges, and any other expenses incurred during the return process.
Damages
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of the delivery date shown by the carrier's tracking information.
To help us resolve the issue quickly, please provide:
• Your order number
• A description of the issue
• Clear photos of the damaged, defective, or incorrect item
We will review each case and, where appropriate, provide a replacement, store credit or refund.
Questions?
If you have any questions regarding your order, please contact us through our Contact Us page or email us at support@upstoreplus.com.
Support Response
We aim to respond to all shipping-related inquiries within 24–48 business hours.