Terms of service
These Terms of Service govern your use of the UpStorePlus website and services.
Original Effective Date: February 16, 2023
Last Updated: June 23, 2026
1. OVERVIEW
This website is operated by UpStorePlus ("UpStorePlus", "we", "us", or "our"). Throughout the site, the terms "we", "us", and "our" refer to UpStorePlus.
By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Returns & Refund Policy, and Shipping Policy.
If you do not agree to these Terms, you may not access or use our website or services.
2. BUSINESS INFORMATION
UpStorePlus operates this Website from India and provides products and services to customers primarily located in the United States.
For questions regarding these Terms or our Services, please contact us at:
Email: support@upstoreplus.com
Website: www.upstoreplus.com
3. ELIGIBILITY
By using this website, you represent that:
* You are at least 18 years of age or have the consent of a parent or legal guardian.
* You have the legal capacity to enter into a binding agreement.
* You will use this website only for lawful purposes.
4. PRODUCTS AND ORDER FULFILLMENT
To provide a broad selection of products and competitive pricing, orders may be fulfilled and shipped from various fulfilment centers, warehouses, manufacturers, and logistics partners located in different countries, including the United States and other international locations.
As a result:
* Product availability may change without notice.
* Processing and delivery times may vary depending on fulfilment location.
* Packaging and labelling may differ from images displayed on the Website.
* Certain products may be shipped in separate packages and arrive at different times.
UpStorePlus remains responsible for customer service and order support; however, fulfilment and transportation services may be performed by independent third parties.
We reserve the right to discontinue any product or modify product descriptions, pricing, and availability at any time.
5. ORDER ACCEPTANCE
All orders are subject to acceptance and availability.
We reserve the right to:
* Refuse any order.
* Cancel any order.
* Limit quantities purchased.
* Cancel orders affected by pricing errors, supplier inventory issues, suspected fraud, or fulfilment limitations.
If an order is cancelled after payment has been received, a full refund will be issued to the original payment method.
6. FRAUD PREVENTION
We reserve the right to refuse, cancel, or hold any order for review if we suspect fraudulent activity, unauthorized transactions, abuse of promotions, or violations of these Terms.
We may request additional verification information before processing certain orders. Failure to provide requested information may result in order cancellation and a refund to the original payment method.
7. CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact UpStorePlus before initiating a chargeback or payment dispute whenever possible. We reserve the right to provide order records, tracking information, delivery confirmations, communications, and other relevant evidence to payment processors and financial institutions in connection with any disputed transaction.
8. PRICING
All prices displayed on the website are listed in the applicable currency shown at checkout.
We reserve the right to change prices at any time without prior notice.
In the event of an obvious pricing error, we reserve the right to cancel the affected order and issue a refund.
9. SHIPPING AND DELIVERY
Shipping times shown on our website are estimates only and are not guaranteed.
To maintain product availability and optimize delivery times, orders may be fulfilled from various warehouses, fulfilment centers, and logistics partners located in different regions, depending on inventory availability, product type, and shipping destination.
Delivery times may be affected by:
* Supplier processing delays
* Customs inspections
* Carrier delays
* Weather conditions
* Public holidays
* Global logistics disruptions
* Events beyond our reasonable control
We are not responsible for delays caused by shipping carriers, customs authorities, or third-party logistics providers.
Risk of loss and title for products pass to the customer upon delivery to the shipping address provided during checkout.
10. CUSTOMS, DUTIES, AND IMPORT TAXES
For international shipments, customs duties, import taxes, VAT, tariffs, or other governmental charges may apply.
Unless otherwise stated, customers are responsible for any such charges imposed by their local authorities.
We are not responsible for delays caused by customs processing.
11. ACCURACY OF INFORMATION
We strive to ensure that product descriptions, images, specifications, pricing, and other information are accurate.
However, we do not warrant that all content on the website is complete, accurate, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
12. REFUNDS AND RETURNS
Returns, refunds, exchanges, and cancellations are governed by our Returns & Refund Policy, which forms part of these Terms.
Customers should review our Returns & Refund Policy before placing an order.
13. USER ACCOUNTS
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through the Website. You are responsible for promptly updating your information to ensure successful order processing and communication regarding your orders.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, unlawful, or abusive activities.
We may limit quantities purchased per customer, household, account, payment method, or shipping address.
If an order is cancelled after payment has been received, we will issue a refund to the original payment method.
14. PROHIBITED USES
You agree not to:
* Use the website for unlawful purposes;
* Violate any applicable laws or regulations;
* Violate or infringe upon our intellectual property rights or the intellectual property rights of others, including copyrights, trademarks, patents, and other proprietary rights;
* Interfere with website security or functionality;
* Upload viruses, malware, or malicious code;
* Attempt unauthorized access to our systems;
* Submit false or misleading information;
* Engage in fraudulent transactions;
* Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
* Collect or track the personal information of others;
* Spam, phish, pharm, pretext, spider, crawl, or scrape;
* For any obscene or immoral purpose; or
* Interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate access for violations of these Terms.
For more details, please review our Privacy Policy.
15. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
* Text
* Images
* Graphics
* Logos
* Product descriptions
* Designs
* Software
is owned by or licensed to UpStorePlus and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
16. THIRD-PARTY SERVICES
Certain features of the Website may be provided by third-party service providers, including payment processors, shipping carriers, analytics providers, and other business partners.
We do not control and are not responsible for the availability, accuracy, or performance of third-party services. Your use of any third-party service may be subject to the terms and policies of the applicable provider.
Any new features, tools, products, or services made available through the Website shall also be subject to these Terms.
17. THIRD-PARTY LINKS
The Website may contain links to third-party websites, services, or resources that are not owned or controlled by UpStorePlus.
We are not responsible for the content, accuracy, policies, practices, or availability of any third-party websites or services. Accessing or using third-party websites is at your own risk and may be subject to the terms and policies of the applicable third party.
We shall not be liable for any loss, damage, or claim arising from your use of any third-party website, product, service, or content. Any questions, complaints, or claims regarding third-party products or services should be directed to the applicable third party.
18. PERSONAL INFORMATION
Your submission of personal information through the Website is governed by our Privacy Policy. By using the Website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store, and protect your personal information.
19. USER REVIEWS, FEEDBACK, AND SUBMISSIONS
If you submit reviews, feedback, suggestions, testimonials, images, or other content to UpStorePlus, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, publish, and distribute such content for business, marketing, and customer service purposes.
You represent that any content you submit:
* Is accurate and lawful;
* Does not infringe the rights of any third party;
* Does not contain defamatory, offensive, abusive, or unlawful material; and
* Does not contain viruses, malware, or other harmful code.
We reserve the right, but are not obligated, to review, edit, or remove content that violates these Terms or applicable laws.
You remain solely responsible for any content you submit.
20. ERRORS, INACCURACIES, AND OMISSIONS
We strive to ensure that all information on the Website is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur, including those relating to product descriptions, pricing, promotions, shipping information, availability, or delivery estimates.
We reserve the right to correct any errors, inaccuracies, or omissions, update information, or cancel orders affected by such errors at any time, including after an order has been submitted.
Product specifications, images, packaging, and availability may change from time to time due to supplier updates or inventory changes.
We are not obligated to update, amend, or clarify information on the Website except as required by applicable law.
21. DISCLAIMER OF WARRANTIES
While we strive to provide a reliable and secure shopping experience, use of the Website and Services is at your own risk and is provided on an "as is" and "as available" basis, except as otherwise required by applicable law.
We make no warranties or representations regarding:
* Product suitability
* Merchantability
* Fitness for a particular purpose
* Continuous website availability
* Error-free operation
* Delivery timelines
We reserve the right to modify, suspend, discontinue, or restrict access to any part of the Website or Services at any time for maintenance, operational, security, legal, or business reasons. Where reasonably practicable, we will provide advance notice of material interruptions to the Services.
We do not guarantee that products will meet every customer's expectation.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by law, UpStorePlus, its owners, employees, affiliates, suppliers, contractors, and service providers shall not be liable for any:
* Indirect damages
* Incidental damages
* Consequential damages
* Special damages
* Lost profits
* Lost revenue
* Loss of data arising from the use of our website, products, or services.
Our total liability for any claim shall not exceed the amount paid by the customer for the applicable order.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
23. INDEMNIFICATION
You agree to indemnify and hold harmless UpStorePlus and its affiliates, officers, employees, contractors, and suppliers from any claims, liabilities, damages, losses, and expenses arising from:
* Your breach of these Terms;
* Your misuse of the website;
* Your violation of any applicable law; or
* Your infringement of third-party rights.
24. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
25. FORCE MAJEURE
We shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:
* Natural disasters
* Pandemics
* Government actions
* Trade restrictions
* Customs delays
* Carrier disruptions
* Labor disputes
* Internet outages
* Supply chain interruptions
26. DISPUTE RESOLUTION
Before initiating any legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing. If a dispute cannot be resolved through informal negotiations, either party may pursue available legal remedies under applicable law.
27. TERMINATION
These Terms remain in effect for as long as you use the Website or Services.
We reserve the right to suspend or terminate your access to the Website or Services at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise acted unlawfully.
Any provisions that by their nature should survive termination, including limitations of liability, indemnification obligations, intellectual property rights, and dispute resolution provisions, shall remain in effect after termination.
28. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on the Website, constitute the entire agreement between you and UpStorePlus regarding your use of the Website and Services and supersede any prior or contemporaneous agreements, communications, or understandings relating to the same subject matter.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Any ambiguity in the interpretation of these Terms shall be interpreted in a fair and reasonable manner and shall not be construed against either party solely because that party drafted the provision.
29. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.
30. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
31. CONTACT US
If you have any questions regarding these Terms or our Services, please contact us:
Email: support@upstoreplus.com
Website: www.upstoreplus.com.